• The handle system in the back is not going completely down after I insert my cylinder. Can you help me troubleshoot the issue?
• How can I check if my cylinder is out of gas?
• How do I insert the cylinder into my ART/TERRA/DUO Sparkling Water Maker?
• Will I be able to exchange my old Sparkling Water Maker for one with the new system?
• Are you planning on changing all your Sparkling Water Makers to the new system? If so, when are you planning to do that?
• What do I do with my old cylinders when I buy a new Sparkling Water Maker with a new cylinder system?
• What happens if I get a new cylinder when I replace it at the supermarket, but it is not compatible with my Sparkling Water Maker?
• Can I exchange my old blue screw system cylinder for a new Quick Connect cylinder?
• Will the Quick Connect cylinder be available at the same locations as the blue screw system cylinders?
• Is the Quick Connect Cylinder available from other suppliers?
• Why are you launching the new, patent-pending Quick Connect Cylinder? What are the advantages of the pink-handle system?
• What are your plans to guarantee availability and to avoid any availability problems?
• How long does SodaStream guarantee the availability of the "old" cylinders by the distributors? Can I still get the "old" cylinders as usual from the previous distributors?
• Will I no longer be able to buy the "old" cylinders in stores on the long term?
• What is the difference between the two cylinder systems?
• Will you take back my old Sparkling Water Maker (for recycling and/or environmentally friendly disposal) when I exchange it with a new ART/TERRA/DUO?
• What happens to my old Sparkling Water Maker when I buy the ART/TERRA/DUO? Do I have to dispose of my current Sparkling Water Maker on the long term because the new cylinder no longer fits into the current one? Where do I dispose of it?
• Will there still be support for the screw system Cylinders (blue)?
• Can I use my old blue, screw-system cylinders with the new ART/TERRA/DUO?
• How do I know if my gas cylinder is empty?
• How do you ensure that SodaStream carbonating cylinders that get refilled are clean, and can I refill the gas cylinders on my own?
• Will my carbonating cylinder expire?
• Can a different company's carbonating cylinder be used with my SodaStream Sparkling Water Maker?
• Is it safe to have carbonating cylinders in my home and how should they be stored?
• What's the difference between gas exchange vs back-up gas cylinders?
• Which cylinders can I use with my Sparkling Water Maker?
• How often will I need to replace my gas cylinder?
• Where can I exchange my empty gas cylinder?
• Where does the CO2 come from and is it safe?
• What are your CO2 cylinders made from?