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PRODUCTS
  • Sparkling Water Makers
  • Flavoured Syrups
  • Cylinders
  • Carbonating Bottles
  • Register Your Product
  • Compare machines
SHOP
  • Flavoured Syrups
  • Sparkling Water Makers
  • Cylinders
  • Carbonating Bottles
  • シロップ
GET CO2
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  1. Support Home
  2. Bubble Troubles

Bubble Troubles

Select your Sparkling Water Maker or “Cylinders & CO2” for troubleshooting assistance

Cylinders & CO2
  • What's up with the small pieces of ice that appear in my water after carbonation?
ART
  • Why is my ART not carbonating properly?
  • Why is my bottle not connecting to my ART?
  • How do I get my ART to stop leaking water? 
  • Can I use my old blue, screw-system cylinders with the new ART?
TERRA
  • Why am I getting poor carbonation from my TERRA?
  • Why is my TERRA not carbonating?
  • Why is my bottle not connecting to my TERRA?
  • How do I get my TERRA to stop leaking water? 
Spirit
  • What can I do if I think my Spirit is out of gas?
  • Why is my bottle not connecting to my Spirit?
  • How do I get my Spirit to stop leaking water?
  • Why is my Spirit not carbonating?
  • Why am I getting poor carbonation with my Spirit?
Spirit One Touch
  • What can I do if I think my One Touch is out of gas?
  • Why is my bottle not connecting to my Spirit One Touch?
  • Why is my Spirit One Touch not carbonating?
  • How do I get my Spirit One Touch to stop leaking water?
  • Why am I getting poor carbonation with my Spirit One Touch?
  • How come the lights on my Spirit One Touch are not working?
Crystal
  • What can I do if I think my CRYSTAL is out of gas?
  • How do I get my CRYSTAL to stop leaking water?
  • Why is my CRYSTAL not carbonating?
  • Why am I getting poor carbonation with my CRYSTAL?
  • What is the best way to treat my glass carafe?
  • What should I do if my glass carafe broke during carbonation?
See all 7 articles
Genesis
  • What can I do if I think my Genesis is out of gas?
  • How do I get my Genesis to stop leaking water?
  • Why is my Genesis not carbonating?
  • Why am I getting poor carbonation with my Genesis?
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