We back our bubbles! At SodaStream South Africa, we want you to love your bubbles. If you're not completely satisfied with your purchase, here’s how our return policy works:
7-Day Cooling-Off Period (direct from our online store):
In accordance with the Electronic Communications and Transactions Act (ECTA), if you purchased your SodaStream product through our website, you are entitled to a 7-day cooling-off period. This means:
- You may return the product within 7 days of receiving it, for any reason.
- You will receive a full refund, provided the product is unused and in its original packaging.
- You may be responsible for the cost of returning the item.
30-Day Exchange Policy:
If more than 7 days have passed, but you're still within 30 days of purchase, we offer:
- An exchange for a product of similar value, if the original item is unused and in resalable condition.
- This applies to items purchased directly from our website and excludes consumables (e.g., syrups, gas cylinders once used).
Faulty or Defective Products:
Under the Consumer Protection Act (CPA), you have the right to return a product within 6 months if it:
- Is defective or not of acceptable quality.
- Does not perform as advertised or promised.
- In such cases, you may choose a refund, replacement, or repair, at no cost to you