Bubble bummer! Let's get this figured out.
To insert your bottle, first, tilt the bottle rest out towards you until a click sound is heard. Do not pull the carbonating tube. Insert the Carbonating Bottle neck into the Snap-Lock and push it up and back. The Snap-Lock will hold the bottle in a vertical position suspended above the base. The bottle is inserted correctly when there is a gap between the bottle and the base.
- If the bottle won't connect to the Snap-Lock, tilt the bottle rest towards you until it reaches its fully forward position. Then insert the bottle neck into the Snap-Lock by firmly pushing the bottle up and back until it locks.
- If the bottle won't release from the Snap-Lock, gently pull the bottle rest towards you until it reaches its fully forward tilt position. If the carbonating bottle does not immediately release from the Snap-Lock, wait a few moments and it may release.
- If the bottle disconnects during carbonation, you may have a broken Snap-Lock. Check if the Carbonation Tube or Bottle Rest is crooked.
If you have a broken Snap-Lock, or for further assistance, please contact us via customercare-sa@sodastream.com or phone at 0800-00-2291.